In short
Most problems are one of five things: the extension is not connected, LinkedIn is signed out, a setting is off, an old copy of the extension is still running, or OpenAI has no credit.
Hover over any greyed out button in the extension or in Job Listings. It says why it is off.
Start with these five checks
- Is the extension connected? Click the Timelydo icon. It should show your name and Connected. If not, connect it (step 1).
- Is Job Tracker on? Integrations, Job Tracker should say Enabled.
- Are you signed in to LinkedIn in the same Chrome?
- Is the setting on? Company details and AI each have a switch in Job settings.
- Is it the current version? The version shows in the popup footer. After updating, reload the extension and refresh your LinkedIn tabs.
The extension
| What you see | Why | What to do |
|---|---|---|
| Extension not detected on the Job Tracker page | Different Chrome profile, extension off, or the page was opened in another browser. | Open the page in the Chrome where you added it, check chrome://extensions, then choose Check again. |
| Enable Job Tracker switch is locked | No browser is connected yet. | Click the Timelydo icon, Connect, approve access. |
| The popup shows Connect after it worked before | The connection was removed or a different TimelyDo server was used. | Connect again. Old tokens do not carry over. |
| Jobs missing from the sidebar | Job Tracker is off. | Switch it on at Integrations, Job Tracker. |
| Uncaught Error: Extension context invalidated | You reloaded or updated the extension while a LinkedIn tab was open. That tab keeps an old copy that lost its connection. | Refresh the LinkedIn tab. Newer versions stop quietly instead of showing this. You can clear the entry on chrome://extensions, Errors. |
| The extension is broken after moving its folder | Chrome reads it from the folder, which must stay in place. | Put the folder back, or download the zip again and use Load unpacked. |
Fetching jobs
| What you see | Why | What to do |
|---|---|---|
| Start does nothing, or says to turn on Job Tracker | Job Tracker is off in TimelyDo. | Turn it on, then try again. |
| LinkedIn is not logged in | LinkedIn showed a sign in page. | Sign in to LinkedIn in the same Chrome and press Start again. |
| LinkedIn did not suggest the location | The place name is not one LinkedIn knows. | Use the city or country name LinkedIn uses, and add the location again. |
| LinkedIn searched something else. Nothing was saved | LinkedIn changed the search, so the extension stopped on purpose. | Run that search again. |
| Finished with 0 new jobs | Everything was already saved, or there were no results. | Check the counts in the popup: new, saved, already saved. |
| A search keeps stopping | You closed the LinkedIn tab, or LinkedIn asked you to verify. | Leave the tab open. If LinkedIn shows a check, complete it, then start again. |
| Very slow | It reads one job at a time, with pauses, on purpose. | Lower pages per search, or use multiple tabs carefully. |
Fetching companies
| What you see | Why | What to do |
|---|---|---|
| The Companies tab says company details are turned off | The setting is off in Job settings. | Turn on Fetch company details from LinkedIn. |
| Fetch companies is greyed out | Searches are running (they share the tab), or no company is waiting. | Wait, or turn on multiple tabs for companies. Companies are queued when jobs are saved. |
| N could not be read | LinkedIn did not give a usable page for those. | Open the table. Each row has the reason and a try again button. |
| LinkedIn answered 429 | LinkedIn says it is being asked too much. | Stop, wait a while, then start again. Use fewer tabs. |
| Some companies fail every time | The page no longer exists, or needs another session. | They are skipped for a day by runs of the whole queue. Try one with its play button later. |
The full list of reasons is in When a company could not be read.
AI and resumes
| What you see | Why | What to do |
|---|---|---|
| I cannot switch AI on | OpenAI is not connected, or the key stopped working. | Connect or replace the key (step 5). |
| Generate resume with AI is greyed out: AI is turned off | AI is off in Job settings. | Switch it on in Job settings, AI. |
| Greyed out: Make your default resume first | There is no default resume. | Create one in the CV Builder. |
| OpenAI no longer accepts your API key | The key was deleted or expired at OpenAI. | Press Check key again, then Replace key. |
| Your OpenAI account has no credit left | Billing at OpenAI. | Add credit or a payment method at OpenAI, then try again. |
| OpenAI is busy or your rate limit was reached | A temporary limit at OpenAI. | Wait a minute and try again. |
| Your resume and the job together are too long for this model | Very long resume or job text. | Choose a larger model in the AI settings, or shorten the default resume. |
| The answer was cut off | The model ran out of room. | Try a larger model. |
| The AI did not send back a resume | The answer was not in the expected shape. | Try again. If you edited the prompt, reset it to the default. |
| You have started a lot of resumes in the last hour | The limit is 10 an hour. | Wait a little, then continue. |
| Still waiting to start | A background worker has not picked it up. | Wait a minute or two, then try again. It is stopped automatically after 15 minutes. Contact support if it keeps happening. |
Still stuck?
Email support@timelydo.com from the address on your account. It helps to include:
- the extension version (popup footer);
- what you pressed and what you expected;
- the exact message you saw, or a screenshot;
- for a company that failed, the reason shown in the could not read table.
Frequently asked questions
How do I reload or update the extension?
Download the zip again from the Job Tracker page, replace the folder, open chrome://extensions and press the reload icon on the Timelydo card. Then refresh any open LinkedIn tabs.
How do I clear errors on the extensions page?
Open chrome://extensions, choose Errors on the Timelydo card and press Clear all. Old entries stay until you clear them, even after the cause is fixed.
How do I disconnect and connect again?
Press Disconnect next to the browser on the Job Tracker page, then click the Timelydo icon and choose Connect. Your saved jobs and settings are kept.
How do I see which version I have?
The version shows in the footer of the extension popup and beside your browser on the Job Tracker page.
Is my data deleted if I turn Job Tracker off?
No. Turning it off disconnects every browser and hides the Jobs section. Your saved jobs, companies and resumes are kept, and switching it on again brings them back.
Is it safe for my LinkedIn account?
The extension is slow and paced on purpose and uses your own signed in session. Automated tools can still conflict with LinkedIn's rules, so use it sparingly, keep pages per search low and avoid many tabs. You are responsible for how you use your account.
What does the extension send to TimelyDo?
The jobs and company pages it reads in your signed in LinkedIn tab, and your connection token. It never sends your LinkedIn password.
Where can I get more help?
Email support@timelydo.com from the address on your account, or start with the complete guide.
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