Things do not always go to plan. TimelyDo now handles the money side of cancellations for you.
Refunds
- Automatic refunds. A client who cancels more than 24 hours before the start is refunded in full, automatically.
- You decide when you cancel. When you cancel a paid booking yourself, choose whether to refund the client.
- Refund from the Payments page. Refund in full or in part at any time.
- Refunds made in Stripe show up too. A refund you make in your own Stripe dashboard appears on the payment in TimelyDo.
- The client is told. Every refund sends the client an email with the amount.
Disputes
If a client disputes a payment with their bank, the payment is marked as disputed and you get an email straight away, with a link to respond in your Stripe dashboard. When the dispute is closed, the payment updates by itself.